Sarah Millican Late Bloomer Order Portal

We are improving how our clients view allocation balances. While we make these improvements, drawdown balances will temporarily be unavailable in your portal. Significantly, this will not impact your ability to place orders at any time. Your account manager is always available with any details about your balance and will provide any updates that you require during this time.

FAQ's

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What is the Signal Group portal used for?

The Signal Group portal is an online platform that enables business customers to explore and purchase promotional items, badges, and branded merchandise for various needs, including events, marketing initiatives, employee recognition, and beyond.

It provides features like customised storefronts, product catalogues, order status tracking, and reporting tools.

Can I request a sample before placing a large order?

Yes, samples can be requested through your account manager. In some cases, charges may apply.

Who can use the portal?

The Signal Group portal is designed for registered business customers.

You will need to create an account to use and order from the portal.

If you are a new business interested in setting up an account, please contact us at [sales@thesignalgroup.com.au], or visit the Signal Group website for any further information: www.thesignalgroup.com.au

What types of products can I order?

Signal Group provides a diverse assortment of promotional products, such as apparel, headwear, drinkware, lanyards, coolers, personalised name badges, awards, trophies, and signage.

How do I get started?

Our customer support team will set you up with an account to access your online shop. Once your account is activated, log in, review and select your products.

For user guides [go here] or to organise a walk-through with your account manager contact us [sales@thesignalgroup.com.au]

How do I place an order?

Browse products by category
Select an item and choose quantity, colour, and size options
Add to cart and proceed to checkout
Confirm your order and select payment and delivery options

For user guides [go here] or to for additional support email your account manager or contact us here[sales@thesignalgroup.com.au].

Can I customise products with our company logo?

Yes, all products can be customised with your branding. Please get in touch with your account manager or email our team to add additional products to your portal.

I can’t find my corporate font, how do I add?

Reach out to our team [sales@thesignalgroup.com.au] who can assist with adding your font, or any queries re fonts, layout and design.

Can I see a preview of my badge/s before they are printed?

Yes, our badge previewer will display badges to review, edit or change prior to finalising your order.

Is there a minimum order quantity (MOQ)?

No, orders of any quantity can be placed in the portal.

How long will my order take?

For products not stored at our warehouse, production timelines typically range from 5–15 business days, depending on product type and customisation. Shipping time is additional.

Can I reorder previous items?

Absolutely. Log in to your account and view your order history. Select the item you want to reorder and adjust quantities as needed.

What if I need help with artwork or product selection?

Our customer support and design teams are here to help. Reach out via email, phone (0755193637), Signal Group website for assistance: www.thesignalgroup.com.au

How do I track my order?

Once your order has been shipped, if you use a trackable shipping service, you will receive a tracking number via email. You can also track your orders from your dashboard under “My Orders.”

What is your return or cancellation policy?

Customised products are non-returnable. Orders may be cancelled before production.

Contact customer service sales@thesignalgroup.com.au, as soon as possible to request changes.

Please also see Terms & Conditions and our Privacy Policy for further information.

What payment methods are accepted?

Accepted payment methods include credit cards and EFT (via monthly Invoice).

Who do I contact for customer support or enquiries?

Please contact our customer service team at sales@thesignalgroup.com.au or call 0755193637 for support.

Support teams can assist with order enquiries, product information, and technical issues related to the portal.

Can I choose my own courier?

We use our panel of couriers; however, for large orders, it may be beneficial to use your own courier. In this scenario, select the Pickup option at checkout and organise for your courier to collect from 10 Millennium Circuit, Helensvale, QLD 4212.

Note, if you use your own courier, you are responsible for managing the delivery process.

What if my order is delayed, lost or damaged when being delivered?

In the first instance, reach out to our support team [sales@thesignalgroup.com.au], who will liaise with our courier to work out a solution.

Is my delivery insured?

This depends on the shipping service selected – please reach out to your account manager to discuss rates with insurance.